CANCELLATION & DEPOSIT POLICY:

PLEASE READ IN FULL BEFORE MAKING A BOOKING

Patch tests

A patch test is recommended for new clients to check for allergies at least 24 hours before the following treatments: Eyelash extensions, LVL lash lift, eyelash/eyebrow tinting and brow lamination. If pregnant a patch test is compulsory.

Please bear in mind that, on rare occasions, the results may not always be accurate and an allergic reaction may still occur, even if the results are negative. We advise you to book your treatment a few days before an important event, in case of an allergic reaction.

If after your appointment, you experience any discomfort, itchiness, or redness in the eye area, please get in touch with us for advice and also refer to your GP immediately. You should never ignore any symptoms of an allergic reaction, as it may lead to serious health issues if untreated.

LATE POLICY

If you arrive late, we will do our very best to accommodate you. However, time may not permit for us to honour your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 15 minutes late or more we will need to reschedule your appointment.

CANCELLATION POLICY

Canceling or rescheduling under 24 hours before the appointment (or ‘no shows’) will result in a cancellation fee (50% of the service) being charged/deposit being lost.

Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email or by logging in to the online booking system via our website.

On the rare occasion that you are not 100% satisfied with your service please get in touch within 12 hours of your appointment & we will do our best to rectify any concerns you may have. 
 
Thank you for your understanding & we look forward to seeing you.